Refund policy

At TCOFITZ, we are committed to delivering premium quality products. Please review our return and exchange policy carefully before placing an order.

1. Returns (Damaged or Incorrect Items Only)

We offer returns or full refunds only if the item received is:

  • Damaged

  • Defective

  • Incorrect (wrong product sent)

To ensure a smooth resolution, please share an unboxing video or clear photos of the issue within 48 hours of delivery.

Requests made after 48 hours of delivery may not be eligible for return or refund.

2. Size Exchanges

If the size does not fit, we offer a one-time size exchange for the same product (subject to availability).

  • Size exchange requests must be made within 7 days of delivery.

  • A shipping and handling fee will apply for size exchanges.

  • Exchange is only applicable for the same product in a different size.

3. Item Condition Requirements

To be eligible for return or exchange, items must be:

  • Unworn

  • Unwashed

  • In original condition

  • With all tags and packaging intact

Items that do not meet these conditions will not be accepted.

4. How to Request a Return or Exchange

To request a return or exchange, please contact us with your Order ID and proof of issue:

📩 Email: tcofitz@gmail.com
📱 WhatsApp: +91 85208 04485

Our support team will respond within 24–48 hours and guide you through the next steps.

5. Refund Process

Once the returned item is received and inspected:

  • Approved refunds will be processed within 5–7 business days.

  • Refunds for prepaid orders will be credited to the original payment method.

  • If applicable, COD refunds (if enabled in future) will be processed via bank transfer or store credit.